Welcome to Scotty's Dog Goods, the destination for high-quality dog products and accessories. We are delighted that you have chosen to visit our webshop and use our services. Before you proceed with your purchases, we would like to inform you of our Terms and Conditions. These terms and conditions are designed to safeguard both your and our rights and obligations and to make your shopping experience at Scotty's Dog Goods as pleasant and transparent as possible.

1.General

1.1. By using our website and placing an order with Scotty's Dog Goods, you agree to these Terms and Conditions.

2.Orders and Agreements

2.1. Your order is binding once placed. 2.2. Scotty's Dog Goods reserves the right to refuse or cancel orders. 2.3. In case of cancellation, you will receive timely notice and any amount paid will be refunded.

3.Prices and payment

3.1. All prices on the website are in Euro (EUR) and include VAT. 3.2. Payments can be made via the payment methods offered during the ordering process.

4.Shipping and delivery

4.1. Dispatch will take place after receipt of payment. 4.2. The estimated delivery time is stated with the products; it is indicative. 4.3. Scotty's Dog Goods is not responsible for delays caused by third parties or force majeure.

5.Returns and exchanges

5.1. You have the right to return your order within 14 days of receipt. 5.2. Returned products must be in their original condition and packaging. 5.3. The cost of return shipment is to be borne by the customer, unless otherwise agreed.

6.Warranty

6.1. Scotty's Dog Goods provides warranty against manufacturing defects in accordance with the statutory provisions. 6.2. In case of defects, please contact us, stating the nature of the problem and any photographs.

7.Privacy

7.1. Scotty's Dog Goods respects your privacy and treats personal data in accordance with applicable laws and regulations. 7.2. Please refer to our Privacy Statement for more information on our privacy policy.

8.Customer service

8.1. For questions, comments or complaints, please contact our customer service scottysdoggoods@gmail.com.

9.Amendments to the General Terms and Conditions

9.1. Scotty's Dog Goods reserves the right to amend these Terms and Conditions at any time. We advise you to consult these conditions regularly.

International orders

1. Shipping costs

1.1 International shipping costs vary by country and are calculated at checkout based on shipping destination and order size. 1.2 The customer is responsible for any additional customs fees, import duties or taxes imposed by the destination country. These charges are not included in the shipping costs and must be paid upon receipt of the package.

2. Shipping information and tracking

2.1 All international orders are provided with a tracking number sent by email once the order has been dispatched. 2.2 The availability of tracking may vary depending on the destination country. If tracking information is not available, the customer may need to contact the local postal service for updates.

3. Customs and import arrangements

3.1 It is the customer's responsibility to ensure that the products ordered are permitted in their country. 3.2 We are not responsible for packages taken or delayed by customs due to non-compliance with import regulations. 3.3 If the package is returned to us due to customs restrictions or unpaid import duties, the customer is responsible for the additional shipping costs to resend the package or for a restocking fee if a refund is requested.

4. Lost or Damaged Parcels

4.1 We are not responsible for lost, stolen or damaged parcels once they are in the hands of the carrier. However, we will assist in submitting claims to the carrier if necessary.

Thank you for trusting Scotty's Dog Goods. We hope your experience with our dog goods webshop benefits you and your four-legged friend.