Check out our frequently asked questions below. Is your question not among them? Get in touch with us!
Shipping
What do you ship to?
We ship our products all over Europe. The only thing we do not ship is dog food, but this is available for instore pick-up.
How long does shipping take?
We ship you package within 48 hours of order (unless otherwise specified). We ship everything with PostNL and this is usually within 1 or 2 days of them receiving it at the customer's home.
Can I track my order?
Yes, all orders are shipped with a track and trace number that you can use on the PostNL website to track your package.
Return
How can I return an item?
Items can be returned to the shop (address given on the label). All costs of return are with the customer. We will change your package to return when it arrives to us and is approved.
How long will it take for my return to be processed?
We will process your return immediately when it arrives at the shop. Once all products have been approved and returned in their original condition, we will refund the money directly into your account (it may take 5 to 10 working days for it to appear in your account).
Can I also exchange my item?
You can certainly exchange items! This can be done in two ways; 1. place a new order with the product you are looking for and return the old order to the shop, 2. come to the shop with your order and we will exchange it directly for the new product.
General
What are the shop's opening hours?
Tuesday: 10 a.m. to 5 p.m.
Wednesday: 10 a.m. to 5 p.m.
Thursday: 10 a.m. to 5 p.m.
Friday: 10 a.m. to 5 p.m.
Saturday: 10 a.m. to 5 p.m.
Is the shop dog-friendly?
Yes of course! All dogs are welcome in our shop!
Do you also sell dog food?
Yes we sell a large range of dog food. We have kibble as well as fresh meat and wet food.
Brands of kibble:
- Eden
- Darf
- Buddy PetFoods
- Carnilove
- McAdams
- Amanova
- FarmFood
Brands of wet food:
- Eden
- FarmFood
- WoW
- Farmina
- SANA
- McAdams
- Carnilove
- Amanova
Fresh meat brands:
- Darf
- Buddies
- Energique
- FarmFood
Dog food is available in-store and for in-store pick-up only.
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